Home Shipping Policies
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Shipping Policies
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We are committed to delivering your order accurately, in good condition, and always on time.

Please note our shipping policy as follows:
  • We currently deliver to more than 500 cities across India.
  • Each order is shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product(s) are not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and Contact the Customer Care or thru the complaint management system mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • You may track the shipping status of your order on our website, by visiting the Shipment tracking link on the website
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

Payments

We are concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security the store does not store any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.

Safety and Security Tips

  • Protect your passwords.
    • If using a public computer or terminal, always log out when you complete an online session.
    • Keep your passwords private. Remember, anybody who knows your password may access your account.
    • When creating a valid password, use letters and numbers only and it should be minimum 6 characters long. A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained.
    • Avoid using the same password for multiple online accounts.
  • Be wary of unsolicited e-mail and telephone contacts.
    • We will never e-mail or call a customer and ask that they disclose or verify their password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link instead go directly to www.sertaindia.com and then to your account.
    • If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as www.sertaindia.com or any of its associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to www.sertaindia.com for investigation.
    • Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by www.sertaindia.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to www.sertaindia.com
    • A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. We will never ask for such information over e-mails or phone.
    • If you receive an e-mail asking for personal details such as password never respond to it.
    • A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active." Please remember we will NEVER send such emails to its customers.
    • If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your PC. You must report the incident to www.sertaindia.com
    • If you receive a suspected spoofed www.sertaindia.com e-mail, or discover a fake www.sertaindia.com website, please report the incident to www.sertaindia.com.
  • Ensure your Personal Computer is protected:
    • Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.
    • Here are a few important action points that you should bear in mind:
      • Keep your PC updated with the latest anti-virus / anti-spyware software.
      • Install a personal firewall on your PC to protect your account.
      • Keep your PC updated with the latest security patches and, most importantly.
      • Do not click on links or open attachments in unknown or unsolicited (spam) emails.
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